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Reinvent workflows and communicate more effectively between teams

North Shore Community Health Inc. (NSCHI) is a Federally Qualified Health Center (FQHC) based on the North Shore of Massachusetts offering medical, dental, behavioral health and supportive services. NSCHI is implementing a full suite of Concord Practical AI™ solutions that will create flexible, customized pathways for document classification and data extraction and delivery. NSCHI worked closely with Concord teams to find inefficiencies in its referral processes and has now activated a new Referrals queue. This redesigned workflow has enabled staff to save time and reduce waste across the enterprise, and other queues will follow.

Discover how Concord has helped NSCHI:

Process referrals more quickly without manually routing documents
Refill medications paperlessly
Improve patient and staff experiences