Unlocking healthcare transformation with Business Process as a Service (BPaaS)

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Modernize core operations and achieve key payer-requested outcomes

The healthcare industry is transforming rapidly, driven by rising costs, stricter regulations, and a growing emphasis on member experience. In response to these factors, as well as to recent cybersecurity incidents, healthcare payers must improve efficiency and effectiveness. Robust information security protocols and innovative solutions that can streamline operations, ensure scalability, and deliver cost-effective care are essential in this complex environment.

Business Process as a Service (BPaaS) offers a new approach to managing administrative and clinical tasks that can help meet these challenges. BPaaS leverages platform-based solutions, deep healthcare expertise and cutting-edge technology to empower healthcare payers. With BPaaS solutions, organizations can streamline processes, enhance scalability and pursue operational excellence. In this report, Cognizant explores BPaaS solutions’ role within the healthcare payer landscape, including their core elements and the outcomes they deliver. It examines successful use cases of specialized BPaaS solutions designed to address specific pain points and highlights the increasing adoption and potential of BPaaS-led transformation in payviders. Lastly, it provides guidance on evaluating and selecting BPaaS solution providers.

Learn how to leverage BPaaS as a transformative solution, including:

How BPaaS can help solve challenges in the enterprise market
Key elements and operational efficiency benefits of broad-based BPaaS solutions
Specialized BPaaS solutions, highlighting successful use cases and targeted approaches that address specific pain points
The unique support BPaaS offers payviders, including Provider Sponsored Health Plans (PSHPs)