Unite fragmented systems with AI for better patient experiences

Unite fragmented systems with AI for better patient experiences

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Patients want healthcare interactions to feel frictionless, fast, and convenient, while healthcare organizations face constant pressure to improve care delivery while lowering costs and doing more with less. Intelligent CX that leverages AI, automation, analytics, and orchestration can help create one coherent experience from previously disconnected touchpoints — all while ensuring that the human touch is augmented, not replaced, with timely, pertinent information for each interaction.

Concentrix combines healthcare-specific operational expertise with the NiCE CXOne platform and Cognigy’s agentic AI to create unified patient journeys across the enterprise. Join Sunny Nanda, General Manager, Healthcare CX Americas at NiCE, Jeff Cram, Healthcare Sector Lead at Concentrix, and Rachel Schaffer, Vice President of Growth and GTM of Execution at Concentrix, as they discuss how intelligent CX is reshaping patient access, navigation, and engagement — and how to quickly demonstrate value, build trust, and create operational momentum for broader AI use.

Learn about:

How healthcare organizations can deploy AI at scale with measurable business outcomes
Connecting patient experiences to improve access, engagement, and operational efficiency
Practical steps healthcare organizations can take to modernize CX while maintaining compliance and care quality