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In today's healthcare landscape, a one-size-fits-all approach to patient communications falls short. With healthcare costs escalating, patients expect the same convenience, personalization, and accessibility seen in other service sectors. Providers must now compete on experience, offering on-demand, anytime, anywhere engagement through digital channels.
Seamless access to healthcare, regardless of location or background, is also vital to patient self-management. Leveraging a cloud communications platform enables patients to receive communications on their channel of choice, boosting satisfaction and engagement rates, which is proven to deliver better outcomes.
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