Automate your billing for better patient and staff experiences

Automate your billing for better patient and staff experiences

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Boost staff efficiency and retention while guarding payment data

Pediatric Health Care Alliance (PHCA), a pediatrics group in Tampa, Florida that serves more than 80,000 children and their families, had significant concerns about payment data security, patient experience, and staff retention. Collecting patient payments over the phone required multiple billing employees to make calls and was a labor-intensive, slow process. In addition, patients’ parents were often reluctant to share credit card information over the phone.

Partnering with Inovalon to implement the Patient Payment Management solution enabled PHCA to securely store patient payment information and streamline the payment experience on both the patient and provider sides.

Learn how Inovalon helped PHCA:

Make payment capture more secure and efficient
Improve billing staff morale and retention
Enhance payment security and PCI compliance