Here’s how to effectively implement conversational AI in healthcare

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Before adopting AI, understand your audience and your problem

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The promise and potential of conversational artificial intelligence (AI) for driving operational efficiencies and improving patient outcomes are real, but AI isn’t the answer to every challenge healthcare organizations face. While patients, clinicians and staff can all benefit from conversational AI solutions, understanding when to deploy AI is as crucial as understanding its technical capabilities. Notable shares insights on deploying conversational AI for healthcare in this whitepaper.



Learn best practices for using conversational AI, including:

  • Target a specific problem for the AI tool to handle to more effectively align stakeholders and achieve the desired outcome
  • Solicit and incorporate stakeholder input to improve the AI tool’s design and functionality, as well as to boost buy-in rates
  • Let AI handle routine administrative tasks like appointment scheduling, billing inquiries and documentation so clinicians and staff can focus on building connections with patients


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