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In 2026, trust remains the foundation of healthcare, but the conditions that support it are under pressure. It means something different to every patient who walks through the door, and to every clinician who shows up to care for them.
This report draws on data from 3,800+ providers and 60,400+ patients to examine what sustains trust in healthcare organizations and what threatens it. It explores how burnout and administrative burden are reshaping the clinician experience, how safety culture determines the environments where care is delivered, and where AI fits in: what clinicians are ready for, where organizations are falling short, and what that gap means for the future of care.
In this report, you’ll learn
- What earns trust on each side of care, and why a unified strategy must account for both patients and providers
- How burnout erodes care quality, and the systemic drivers organizations are positioned to address
- How a strong safety culture reduces predicted burnout from 93% to 13% in health systems
- The gap between individual AI readiness and organizational strategy, and how leading organizations are closing it
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