How a cloud communications platform puts connection at the center of care

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Meeting digital healthcare’s network infrastructure requirements

Telehealth is evolving. This is the story of how cloud communications technology provides previously impossible links between patients, providers, payers, and all aspects of a care journey. Cloud-based technology is supporting patient-centered care through personalized communication, efficient and flexible workflow processes, accurate near real-time and predictive analytics, and greater, secure collaboration among patients, providers and even payers. This scenario walks through all the ways a cloud communications platform works in the background to deliver a true patient-centered care experience. But most importantly, this is a story of one woman’s journey from pain and uncertainty to health and delight.

Learn how a cloud communications platform can, among other things:

Leverage interactive voice response technology to quickly route patient calls to their providers
Collect data via business intelligence to help healthcare organizations optimize their staffing
Provide multiple, secure channels for clinician engagement such as team messaging, video, and file sharing
Connect payers and providers via a contact center app for true collaboration and transparency