Why modular infrastructure is the path through healthcare's AI moment.

Global AI spend has surged 44% year-over-year, yet 56% of healthcare leaders report seeing zero ROI. The primary bottleneck is not the algorithms, but a fragmented legacy infrastructure. Over the last decade, health systems have accumulated a complex patchwork of point solutions, resulting in substantial integration debt, security vulnerabilities, and workflow friction.

Instead of chasing a single monolithic platform or continuing with disconnected tools, this webinar argues for a modular, composable infrastructure.

Experts from HIMSS and Twilio will discuss how to reframe the "build vs. buy" debate by unifying critical enterprise-wide layers—like identity, data, and compliance—while keeping clinical applications flexible and swappable.

Learning Objectives:

During this session, subject-matter experts will discuss:

Reframing Build vs. Buy: Why the traditional choice is a false dichotomy. Learn a layered framework to identify which communication components to buy off-the-shelf and which custom clinical logic to build to maintain competitive differentiation.
Future-Proofing with "Bring Your Own LLM": Discover how to plug in and swap AI models securely while enforcing consistent, HIPAA-compliant safety guardrails.

The views and opinions expressed in this content or by commenters are those of the author and do not necessarily reflect the official policy or position of HIMSS or its affiliates.

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Build, Buy, or Both: Architecting Communications for Healthcare AI

Wednesday, June 24, 2026 1:00 PM Central Daylight Time 1 hour

Speaker

Rob Havasy
Senior Director, Informatics Strategy, HIMSS

Robert Havasy is Senior Director of Informatics Strategy at HIMSS. In this role he focuses on issues of data use, information exchange, interoperability, remote monitoring, telemedicine, and emerging technologies in healthcare.

Mr. Havasy joined HIMSS as the Vice President of Technology for the Personal Connected Health Alliance from 2014 - 2016 and the Executive Director from 2018 until 2022. Before joining HIMSS, Mr. Havasy was the Corporate Team Lead for Product and Technology Development at the Center for Connected Health (CCH), part of the Mass General Brigham System in Boston, Massachusetts. At CCH, Mr. Havasy led the team that integrated the Center’s technology with Mass General Brigham’s enterprise clinical systems and electronic health record platform.

Mr. Havasy holds a B.S. in Environmental Science from Keene State College and an M.S. in Health and Medical Informatics from Brandeis University.

Savi Chakraborty
Senior Product Marketing Manager, Twilio

Savi Chakraborty is a Senior Product Marketing Manager at Twilio, where she specializes in regulated industries, spanning the public sector and healthcare. With over 15 years of experience crafting solution narratives for platform products, Savi brings a deep understanding of complex enterprise audiences and the stories that move them. Before Twilio, she held product marketing roles at some of the most recognized technology companies, including Meta, Coursera, and Hootsuite. Based in Toronto, Canada, her work focuses on interacting with industry analysts and leaders to ampligy Twilio's products and solutions.

Patty Enrado - Moderator
Director, Client Content Development, HIMSS

Patty Enrado is Director of Client Content Development for HIMSS Media, focusing on working closely with clients to bring their content to market. She has been with HIMSS since 2010 and previously was a writer for Healthcare IT News shortly after it debuted in 2003.